Frequently Asked Questions
Everything you need to know about your order and our mission.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.
What is your return policy?
We accept returns of unused and undamaged items within 30 days of purchase. Please note that original shipping fees are non-refundable, and return shipping is the responsibility of the customer unless the item arrived damaged.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout based on the weight of your order and the destination.
How are the proceeds from my purchase used?
As a non-profit organization, proceeds from our shop support our mission to enhance the public's understanding and appreciation of the White House through education and preservation efforts.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your products authentic and officially licensed?
Yes, all items sold through our shop are official products of the White House Historical Association, designed to meet the highest standards of quality and historical accuracy.