Returns & Exchanges

The White House Historical Association is committed to your satisfaction; if you are not entirely pleased with your purchase, you may return your items within 30 days of receipt for a full refund or exchange. Please ensure all items are in their original condition and packaging to qualify for processing.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Service team via email or phone to provide your order number and specify whether you would like a refund or an exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original gift boxes and shipping container, including a copy of the original packing slip to ensure accurate tracking.

• 3.
  Ship the Item

  Affix the provided return shipping label or use a traceable carrier of your choice to send the package back to our fulfillment center.

• 4.
  Receive Confirmation

  Once our team inspects the returned merchandise, we will process your refund to the original payment method or ship your replacement item within 7-10 business days.